General conditions of use

Terms and conditions for Miaustore
On this page, you will find the general conditions of https://www.miawstore.com, made available by Miawstore. In these general conditions we indicate under which reservation we offer you the information on our website.
General conditions of intellectual property
Use of the information on this website is free as long as you do not copy, distribute or use or otherwise use this information. You may reuse information on this website only in accordance with the provisions of mandatory law. Without the express written permission of Miawstore, reuse of text, photographic material or other material on this site is prohibited. The intellectual property belongs to Miawstore. Where applicable: For the prices on our website, we make every effort to obtain the most accurate representation possible of reality and of the prices expected. Errors which occur and which are identifiable as programming or typing errors never constitute a reason to claim or assume a contract or agreement with Miawstore. Miawstore strives to keep the website as current as possible. If, despite these efforts, the information or content on this website is incomplete and / or incorrect, we accept no liability in this regard. The information and / or products on this site are offered without any form of guarantee and / or claim to accuracy. Indeed, we reserve the right to modify, remove or reinstall these materials without notice. Miawstore accepts no responsibility for any information contained on websites to which we refer via hyperlinks.
Color pigments

Each fountain is handcrafted, so from time to time a fountain will not be exactly the same color as the one displayed on our website. Unfortunately, we have no influence on this and we apologize. Each of our fountains is uniquely handcrafted. Fountains with patterns such as harlequin, galaxy and walnut are particularly affected by these irregularities. In the cooking process, a fountain is not fired as a whole. The ceramic mixture is poured into the appropriate artisan molds for each round, it is then allowed to dry naturally, after which a coating of ceramic glaze is applied and fired at a high temperature. The base is produced in two stages. First, the mixture is poured into handmade molds and it is baked, in the second step, the bases are carved by hand until the desired shape is obtained, then it is glazed and baked. again. Due to the double step, the bases are fired at different temperatures than the towers. Because it is not possible to cook a fountain as a whole, color differences sometimes occur. These are due to the fact that the towers that are closer to the edge of the oven receive more heat in the oven and therefore appear a bit brighter than the rest of the towers. After the fountain is assembled as a whole, there may be slightly difference in color. We apologize for any inconvenience. You get a high quality product and a unique piece.
Amendments
If these terms and conditions change, you will find the most recent version of the disclaimer from https://www.miawstore.com on this page.
14 day return policy

Under EU law, every customer has the right to cancel any order within 14 days of receiving any product. To be eligible for a return, your item must be in the same condition you received it and with the original packaging. To return your product, please contact us at support@miawstore.com.

You will be responsible for the shipping costs.

Please, in case of return ship your order to

MBB Logistics

Litauische Str. 10
15234 Frankfurt Oder

Germany

 
One year return policy
    Miawstore S.L. offers its customers, since November 1, 2018, 1 year satisfaction guarantee. If the fountain is not suitable for the cat (s) or does not meet one of the promises of Miaustore SL (simple cleaning, high quality, easy filling, safety, etc.), the buyer can return the fountain to a maximum period of 1 year and the price of the fountain will be refunded to you. Your item must be in the same condition you received it and with the original packaging.

To return your product, please contact us at support@miawstore.com. So the return is paid by the buyer.

  Please refrain from sending products other than the fountain to our warehouse. If you return other products, we cannot take them into account and you may have to pay the full cost of the return if you